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Social media customer service: 2026 enterprise guide
Key takeawaysCustomers expect fast responses on social media, and brands that reply quickly build significantly more trust and loyalty.AI chatbots and a unified social inbox can help reduce message volume, freeing teams to handle complex issues.The most effective...
How to set a smart social media budget (and get it approved)
It’s a bit of a head-scratcher: Overall marketing budgets are shrinking in 2026, but social spending is climbing. Social media now eats up 14% of marketing budgets, and it’s not slowing down. Because social is claiming a bigger slice of the pie, getting your budget...
Instagram expands Your Algorithm tool to Explore
The feature will now be available to all English-language users and will allow them greater capacity to control what the algorithm shows them.
How to use AI brand monitoring for always-on brand health
There have never been more places to monitor your brand health, and the volume of online content increases every day. While manual tracking worked a...
How to create AI agents for social media marketing
Social media teams face a real capacity problem: too many platforms, too many messages and never enough hours to manage it all manually. AI...
Meta raises the price of its Quest VR headsets
The company attributed the increases to rising hardware costs, but the move may also point to a larger strategy to step back from its metaverse plans.
X launches new Cashtags format on iOS in the US and Canada
The feature gives users embedded market information with real-time prices and is another step toward creating a fully functional banking experience...
Social media algorithms in 2026: How 10 networks rank content
Key takeawaysSocial media algorithm ranking signals: Algorithms use ranking signals like engagement, watch time, and relevance to decide which...
2026 Australian social media statistics: A strategic guide for marketers
From new legislation to changing platform adoption, social media marketing in Australia today looks very different from what it did a couple of...
The 9 Best AI Image Generators of 2026 (+ Examples)
I don't use AI image generators in my creative process — or at least, I didn't before writing this article. Every time I tried to think of a reason...
Why ChatGPT Cites One Page Over Another (Study of 1.4M Prompts)
But, although ChatGPT crawls dozens of pages to answer a single query, according to our research, it only ends up citing ~50% of them. Why does one...