Ampli.fy
Omnichannel customer service: What it is and how to do it
In today’s digital world, customers want to access support quickly via their preferred communication channel. In response, more companies are looking to deliver seamless, personalized support experiences via omnichannel customer service models. Omnichannel customer...
CRM change management: A practical guide for leaders
CRM projects don’t fail at the technical level — they fail because the people expected to use the system never bought in, the training was too generic to stick, and nobody owned adoption after go-live. The result is a CRM that costs money to maintain but doesn’t...
Threads is Rolling Out DM Requests From Any User
Soon, you'll be able to message anyone in the app.
YouTube Launches AI Stickers for Shorts, Polls for Live
A couple of new additions for your Shorts and live-streams.
Pinterest Says Curation is Key to Driving Purchase Activity
With so many options, Pinterest says personalization can help prompt action.
B2C vs. B2B marketing with AI: The industry trends every marketer should know
The beauty of freelancing for most of my decade-long career is that I’ve worked on both sides of the B2B and B2C marketing coin. One week, I’m...
Consumer search behaviors are shifting, marketers — new data
For what seems like ages, “Google” has been synonymous with “search.” Have a question? Google it. Looking for a product? Google it. But consumer...
The Complete AI Visibility Guide for SEOs, Marketers, and Site Owners
AI visibility is how discoverable your brand is and how often your content gets referenced across AI platforms like ChatGPT, Claude, Google AI...
How To Automate Your BoFu Strategy With AI [Free Prompts, Templates & Workflows]
Struggling to convert with BoFu content? Learn how to align teams, leverage AI, and use internal insights to boost conversions with proven workflows...
LinkedIn Expands Access to Company Page Verification
LinkedIn is gradually inviting more pages to apply.
Meta Shares New Insight into Sports Engagement in its Apps
A must-read for all sports-related marketers.